Calm N Comfy Limited Privacy Policy

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Order online or by phone.

If you have any questions feel free to send us an email anytime by clicking the Contact us link at the top right..

Phone us on:
01933 651 527
9:00am - 6:00pm weekdays for orders and queries

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Privacy Policy

Store > Terms and Conditions > Privacy Policy

Terms & Conditions: Privacy Policy

Calm 'N' Comfy Limited is committed to preserving the privacy of all visitors to our website at www.calmncomfy.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.calmncomfy.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
COOKIES

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at general@calmncomfy.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to general@calmncomfy.co.uk.

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Terms & Conditions Index

CART DETAILS

Quick Dispatch Times

PRE PAID ORDERS:
1-2 working days after order.

NON PRE-PAID:
When funds clear

Add dispatch to shipping times for your total time to receipt

Shipping Choices

Normal shipping times after dispatch (Excl. w/end, bank hols):
Premium:1 day
Express: 1-2 days
Standard: 3-5 days
Courier:(UK mainland excl. IV & KW):
1 day
(UK offshore)
3 Days

POSTAGE CHARGES

Post is charged by weight. The cheapest choice can be seen in the "view basket" menu unless you remove items.

You can see the cost of different shipping options & select your choice at the 2nd checkout phase before you commit to buying.

PREMIUM DELIVERIES

This service delivers the day after dispatch and is best for urgent light packages or urgent packages to the Channel Isles.

COURIER SERVICE

Deliveries to mainland UK (excl. IV/KW postcodes) are cheapest by our day after dispatch courier service if over 2.25kg.

UK offshore & KW/IV postcodes (excl. Channel Isles) 3 day service is cheapest for parcels over 8kg